I also saw an opportunity to do work outside of app once you know the contractor. But that work would not be covered by warranty of UC. Commission depends on work also. Some services have 10% while others have 20-30%. For me it's just not worth losing the peace of mind that comes with UC warranty. So now even if they do something extra, I ask them to bill via UC. Surprisingly they also prefer to bill via UC. Maybe they have a bonus structure. In addition, they will be barred from platform if UC finds they are trying to bill outside while on their call. Some customers do complain if billing is done outside and any issue crops up. These guys then get into trouble. I have to say that Indian apps have really learned how to tackle desi mindset and trying their best to remove the incentive by either offering something extra (assurance of service) or keeping commission at minimum.SAPPORO wrote: ↑Wed Feb 19, 2025 12:41 pm
It's nice that the app takes the ownership of the work done. I guess app assigning contractors to consumers is a tweak made for the Indian psyche! As a desi even in the US, I start working directly with the technician if I like them to save on the app's commissions.
Not sure where the sudden surge of money to the technicians notwithstanding the app commissions, is coming from. I guess obviously from the consumers that get hooked on to the app for convenience and those that don't need to or care about bargaining anymore.
I think income increases because they are able to get lot more clients than ever before. Just like with zomato, restaurants are able to increase their reach like never before. For people they are able to get lot of services done which would otherwise just stay pending at home. So transactions and its value both have increased. Plus just like Amazon shopping, you tend to buy things you may not necessarily need. I didn't need the head/shoulder massage. But I was getting haircut and it was only few extra rupees so why not.
